Manufacturers of high-priced capital goods greatly value customer orientation and service. Logistics contribute substantially towards an ideal service quality. If services like the supply of spare parts are handled with speed and accuracy, the customers’ satisfaction increases and so does in the end the tie between customer and manufacturer.
To achieve these goals, FIEGE counts on customised IT solutions:
- Interfaces with relevant IT systems
- Communication between different computer systems
- Fail-safety by mirroring all files
- Zero error system
- Data back-up of current system
- Process monitoring
- Hardware, software, 24-h system operation
- Scanning and pick-by-voice